How Customer Reviews Have Shaped Buying Habits Over Time

Shopping habits have changed dramatically over the last several decades.

In the ’80s and ’90s, shopping malls and big-box retailers reigned supreme. 

Outside of catalog and mail-order shopping options consumers had little choice but to venture out to stores to complete their purchase

Without competition from online retailers, brick-and-mortar shops were able to readily (and repeatedly) attract the coveted foot traffic they needed to turn a profit.

That is hardly the case these days.


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